Contact Bonaventure

General Inquiries

Please send us a message with any questions you may have

Address

4196 Unit B Departure Bay Road
Nanaimo, BC, Canada
V9T 4B7

Phone

Office: 250-585-1437

Fax: 250-585-6665

Email

office@bonaventuresupport.com

Report Barriers

All levels of employees must work together to improve accessibility in all areas and to establish a culture of inclusion.

It is important to report barriers that you may experience as a person receiving services, as a team or as a family member, so that we can address the barriers, try to remove them in a timely manner or advocate for change.

I have a concern form

~ This form will go to the Executive Director. They will respond as soon as possible. ~

Types of Barriers

Accessibility is a journey.
Bonaventure Support Services is committed to service excellence and strives at all times to provide supports and services in a way that respects the dignity and independence of all supported individuals.

Bonaventure is committed to meeting the needs of persons supported, stakeholders and families to ensure equal access, integration and full participation by prevention and the removal of barriers to accessibility.

Attitudinal Barriers

Any thoughts or approaches, that can cause an individual to feel uncomfortable or causes problems in seeking/receiving services. Such “attitudes” can include but are not limited to: disregarding individuals supported input, addressing stigma and preventing access to services.

Community Integration Barriers

These barriers would interfere with an individual from returning to full participation in their community of choice. Community integration is designed to help persons to optimize their personal, social, and vocational competency to live successfully in the community.

Financial Barriers

A barrier of a (primarily) monetary nature that can prevent an individual from receiving the proper services.

Architectural /Physical Barriers

Barriers that prevent access services to a building, lack of light alarms for those hard of hearing or absence of signs for visually impaired.

Employment Barriers

Any barrier that exists from or is impacted by an individual’s employment or lack thereof. Any location or characteristics of the setting that compromises, hinders or impedes service delivery.

Transportation Barriers

A barrier resulting an inability to reach or participate in services due to a lack of or inadequate means of transport. May include persons being unable to reach service locations, or unable to participate in the full range of services, supports and activities offered.

Communication Barriers

A barrier resulting from difficulties an individual may have in expressing their needs including language preferences. Absence of materials in a language or format that is understood by an individual supported.

Environmental Barriers

A characteristic of the environment, which may compromise service delivery and the benefits of the program service. Such barriers can include but are not limited to unsafe areas, inappropriate decor, etc.

Technology Barriers

Limited access to useful, relevant, and appropriate hardware and software; managing technology and the upkeep of equipment and assistive technology

FAQ

How do I receive Community Inclusion Services

Services are contracted through CLBC. Please connect with a CLBC Facilitator for further information.

Can I privately pay for Inclusion Services?

Yes! Outreach services can be individual/family paid. Charges depend on the hour’s pre-week, and the type of service that is received. Please email us for more information.

How do I access community housing services

Community housing services are contracted through CLBC and MCFD. Please connect with a CLBC Facilitator or your MCFD Social Worker for more information.